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Five Ways to Lead With More Compassion
by Susan Cramm
Harvard Business Review

Question: When working with IT, how can you tell the difference between an introvert and an extrovert?

Answer: The extrovert looks at your shoes.

We label people. Everyone does it.

Labels are convenient. And they are dangerous.

Labeling people puts them into little boxes and constrains the possibilities that might arise from the relationship.

As a case in point, consider our smallest boxes — those each of us squeeze into when we are with our parents and siblings. For a moment, imagine that our father is "fun," our mother "selfish," our sister "talkative," and we are "smart." No matter what age, when with our family, we settle into our assigned roles. Consequently, unless we work to consciously redefine the relationships, we will never understand what is behind our father's laugh, why our mother is constantly looking for what she doesn't have, and why our sister needs more attention. Visit HBR to read full article.

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